Active Volunteers in February 2021
At The Parish Trust, we believe that volunteering should enrich the lives of our volunteers. We like to make volunteering as beneficial as possible, so here is a list of some of the benefits you can expect from volunteering with us:
Brief Description: The call handler volunteer’s role is to assist our service users by filling in online forms requesting food parcels and to liaise with our Food Hub Administrators and the service users to arrange delivery of food parcels.
Essential Equipment: The volunteer will be willing to work from home and to use their own smartphone and computer/laptop to assist service users in completing their food parcel request forms.
Volunteer Profile: The volunteer will be able to chat and put anxious service users at ease as they complete an online request form. The role requires confidentiality, a calm, reassuring manner and compassion. The volunteer will be aware that all telephone calls are recorded in order to safeguard the volunteers and the service user. Any safeguarding concerns that the volunteer has at any time during their volunteering must be reported to the Safeguarding Officer.
Training: The volunteer will be given training on the CARE Project’s telephone system so that they can manage calls. There will be training on the use of the online request form and guidance on the information to be given to the service user.
Brief Description: The Food Hub Administrator works from home and works with our online system to process and confirm requests for food parcels for service users.
Essential Equipment: The volunteer will be working from home and so will need a phone to make calls from, and a computer/laptop with internet access to operate the osTicket system.
Volunteer Profile: The volunteer will be aware of the need for confidentiality in the charity and will be able to put distressed services user’s at ease. They are confident with using technology and confident to speak over the phone.
Training: The volunteer will be fully trained on how to use the osTicket system and there are fully comprehensive help sheets that detail all this that are constantly accessible to the volunteer.
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